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The full-time, 12-month position is located within the Office of the Registrar, Division of Enrollment and Access. The Academic Services Manager will train and oversee the immediate supervision of the Customer Service staff in the Office of the Registrar. This individual will collaborate with the Academic Resource Manager and the Associate Registrar of Academic Services to ensure that consistent and accurate information is provided to Colorado State University constituents and is done so in a friendly and efficient manner by the Customer Service Staff. Primary duties include supervision of the professional call center staff who respond to student, staff, and family inquiries over the phone, email, and in-person concerning registration, transcript orders, RAMrecords requests, transfer equivalencies, status of diplomas, and other general questions.
Required Qualifications:
- Bachelor’s Degree from an accredited college or university in Science, Engineering, Liberal Arts, Education, Business, Hospitality Management, Human Sciences, or a closely related field that emphasizes analysis, critical thinking, and communication skills.
- Demonstrated supervisory experience.
- Three years of experience providing front-line Customer Service.
- Strong communication and organizational skills as demonstrated by collaborating with various constituencies.
- Demonstrated experience working with a variety of groups.
- Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.
- Excellent written communication skills as demonstrated by application materials.
Preferred Qualifications:
- Master’s Degree in higher education, business administration, science, liberal arts or closely related field that emphasizes communication, analysis and critical thinking skills.
- Five years of experience engaging with students, faculty, family members and outside resources to support student success.
- Experience working in an institution of Higher Education college/university Registrar’s Office, Enrollment Services area, Academic Affairs, or assisting in the progression of students toward graduation.
- Five years of experience providing front-line Customer Service.
- Knowledge, understanding, and experience working with administrative student information systems: Ellucian Banner systems (Banner Student, Banner Document Management, and Banner Workflow), u.achieve and Transferology.
- Problem-solving ability and creativity to implement efficiencies in current practices.
- Demonstrated ability to engage work unit/team in a collaborative approach to enhance student success.
- Familiarity with higher education advising processes.
- Team player that will serve as an advocate for the Customer Service Team and related processes.
To ensure full consideration, please apply using the following link no later than September 16, 2019 at 11:59PM: http://jobs.colostate.edu/postings/70765
Please apply with a cover letter addressing how you meet the required and preferred qualifications, resume and contact information for 3 professional references. References will not be contacted without prior notification of candidates. No emailed application materials will be considered.
CSU is an EO/EA/AA employer and conducts background checks on all final candidates. |
